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Request an exchange

Enter your email and order number and we'll bring up your bikes.

Select your current bike

Pick the bike you'd like to exchange.

Choose their plan

woom

woom WOW — Self-Balancing Bike

Colour: Soft Sprout
Height70–100cm
Inside leg-
Age0.75–3.0 yrs
Average time to size up: 12 months
Ridgeback

Ridgeback Dimension 27.5

Colour: Bengal Blue
Height144–162cm
Inside leg69–77cm
Age11.0–14.0 yrs
Average time to size up: 18 months
Ridgeback

Ridgeback Dimension 20

Colour: Bengal Blue
Height112–130cm
Inside leg50–61cm
Age5.5–8.5 yrs
Average time to size up: 15 months
Ridgeback

Ridgeback Dimension 24

Colour: Turbo Teal
Height128–146cm
Inside leg60–70cm
Age8.0–11.5 yrs
Average time to size up: 18 months
Ridgeback

Ridgeback Dimension 16

Colour: Turbo Teal
Height100–115cm
Inside leg43–53cm
Age3.5–6.0 yrs
Average time to size up: 15 months
Ridgeback

Ridgeback Dimension 14

Colour: Lightning Lilac
Height90–102cm
Inside leg37–44cm
Age2.5–4.0 yrs
Average time to size up: 12 months
woom

woom EXPLORE 6

Colour: Neon coral
Height140–165cm
Inside leg68–85cm
Age10.0–14.0 yrs
Average time to size up: 24 months
woom

woom EXPLORE 5

Colour: Magnetic blue
Height125–145cm
Inside leg58–72cm
Age7.0–11.0 yrs
Average time to size up: 24 months
woom

woom EXPLORE 4

Colour: Woom red
Height115–130cm
Inside leg56–71cm
Age6.0–8.0 yrs
Average time to size up: 15 months
woom

woom GO 4

Colour: Metalic blue
Height115–130cm
Inside leg51–62cm
Age6.0–8.0 yrs
Average time to size up: 15 months
woom

woom GO 3 AUTOMAGIC

Colour: Woom red
Height105–120cm
Inside leg44–54cm
Age4.0–6.0 yrs
Average time to size up: 15 months
woom

woom GO 3

Colour: Metalic turquoise
Height105–120cm
Inside leg44–54cm
Age4.0–6.0 yrs
Average time to size up: 15 months
woom

woom GO 2

Colour: Woom red
Height95–110cm
Inside leg40–47cm
Age3.0–4.5 yrs
Average time to size up: 12 months
woom

woom GO 1 PLUS

Colour: Woom red
Height95–110cm
Inside leg32–40cm
Age3.0–4.5 yrs
Average time to size up: 12 months
woom

woom GO 1

Colour: Woom red
Height82–100cm
Inside leg25–34cm
Age1.5–3.5 yrs
Average time to size up: 12 months

One last look

This is a request, not a payment - nothing is charged today.

Delivery & return Once confirmed, your new bike typically ships within 3-5 working days.

If exchanging early means an adjustment is due, our team will confirm the exact amount by email before anything is charged.

Request received

Thanks - we've got your exchange request. Our team will process it and confirm by email shortly.